Monitoring and evaluation practices of volunteer tourism organisations

Steele, Jessica and Dredge, Dianne and Scherrer, Pascal (2017) Monitoring and evaluation practices of volunteer tourism organisations. Journal of Sustainable Tourism. pp. 1-17. ISSN 1747-7646

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ons through encouraging good practice and the continuous improvement of programmes. However, to date, there is limited knowledge and understanding of how, or indeed if, volunteer tourism organisations actually monitor and evaluate their programmes. The aim of this paper is to identify and critically examine the extent to which volunteer tourism organisations engage with the monitoring and evaluation of their projects. Based on a survey of 80 organisations and qualitative interviews with representatives from 29 organisations, the research found that monitoring and evaluation practices vary greatly. Participants readily accept a lack of time and resources as barriers to monitoring an evaluation, there is an assumption that any volunteer-host community interaction is positive, and despite voluntary guidelines, there is little incentive to prioritise monitoring and evaluation of volunteer programmes. A small number of volunteer organisations emerged as an exception to this overall pattern and are discussed. Discrepancies between stated importance of monitoring and evaluation and actual practices are examined and opportunities for improved practices identified.

Item Type: Journal Article
Additional Information: ** From Crossref via Jisc Publications Router. As accepted for publication. The published Version of Record is © 2017 Informa UK Limited, trading as Taylor & Francis Group.
Uncontrolled Keywords: Tourism, Leisure and Hospitality Management, Geography, Planning and Development
School/Department: School of Management and Social Sciences
SWORD Depositor: Mr Jisc Router
Depositing User: Mr Jisc Router
Date Deposited: 26 Jul 2017 08:54
Last Modified: 28 Sep 2017 12:15


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