Citizen communication in the public sector: Learning from high reliability organizations

ORCID: https://orcid.org/0000-0003-2346-9058 Sanders, Karen B. and Monteros, María de la Viesca Espinosa de Los (2020) Citizen communication in the public sector: Learning from high reliability organizations. In: The Handbook of Public Sector Communication. Wiley Online, pp. 329-343. ISBN 9781119263203 DOI: https://doi.org/10.1002/9781119263203.ch22

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Item Type: Book Section
Date Deposited: 17 Jul 2020 11:43
URI: https://research.stmarys.ac.uk/id/eprint/4205
Uncontrolled Keywords: Citizen communication, high reliability principles, trust, ethics
School/Department: Faculty of EHSS
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